Refund Policy
Returns & Refunds
Your happiness with Liporia matters to us. If something isn't quite right with your order, we're here to sort it out.
Try it risk-free for 90 days
Every order is covered by our 90-day satisfaction guarantee. Not happy? Just let us know within 90 days after your package arrives, and we'll find a solution for you. No complicated explanations needed.
What are my options?
We'll look at your situation together and offer the option that works best for you:
💸 Keep it + partial refund – Our customers' favorite. You keep the product and we refund part of your payment. Nothing needs to be sent back.
📦 Free replacement – Received the wrong item, something missing, or a damaged product? We'll send a new one at no extra cost.
↩️ Send it back for a full refund – Return the product and get your money back, minus the original shipping costs.
Returning a product
Before sending anything back, please reach out to us first. We need to approve every return in advance, and packages that arrive without approval can't be accepted.
A few things to keep in mind:
- Gently used products are fine, as long as they're in good condition.
- You're responsible for the cost of return shipping.
- After approval, we'll send you the return address and further instructions.
Our return address:
Nate Marketing LLC
704 Wallace St, Suite 625
Clovis, NM 88101
United States
No need to return in most cases
Because many of our products are personal-care items, we often won't ask you to send them back. You can usually keep or discard the product and still receive your refund or replacement.
Something wrong with your delivery?
If your order arrives damaged, faulty, or isn't what you ordered, let us know within 3 business days. Please include:
- your order number
- photos of the item and its packaging
- a brief explanation of what went wrong
We'll take care of it right away, usually without needing the item back.
Changed your mind right after ordering?
You can cancel your order within 12 hours of purchase. After that, it's likely already being prepared for shipping, but you can still request a return once it arrives.
When will I get my money?
Refunds go back to the payment method you used at checkout:
- Partial refunds: within 2–5 business days
- Full refunds: within 5–10 business days
Still nothing after 15 business days? Send us an email and we'll look into it.
What we can't refund
- Requests submitted more than 90 days after delivery
- Damage caused by misuse or incorrect storage
- The shipping fees you paid for your original order
- Gift cards (where applicable)
Want a different product?
We handle exchanges by refunding your original purchase, after which you can place a new order for the item you prefer. Our team is happy to help.
Ordering from outside the US?
Customers in Canada, Australia, and New Zealand enjoy the same 90-day guarantee. Please note that return shipping from abroad costs more, delivery and processing may take longer, and customs fees or import taxes can't be refunded.
We've got you
We create our products to help you feel comfortable, beautiful, and confident. If that's not how your Liporia experience felt, talk to us and we'll make it right. 💬✨
Get in touch
📧 support@liporia.com
📞 +1 (646) 902-9616
We reply within 24 hours on business days.